Refund Policy
How cancellations and refunds work for openbis.tech subscriptions. Payments are handled by Paddle as our merchant of record.
Draft pending legal review
This page describes our intended cancellation and refund terms so the service can be evaluated and verified. The final, binding Refund Policy is pending review by legal counsel and reconciliation with Paddle's buyer terms.
Free trial
You can evaluate the whole platform on a free trial before paying. No charge is made during the trial, and you can stop before it ends without owing anything.
Monthly subscriptions
Paid plans are billed monthly in advance. You can cancel at any time; cancellation stops the next renewal and your access continues until the end of the current paid month. We do not automatically pro-rate or refund the remainder of a month already paid.
When we refund
- Billing errors: if you were charged incorrectly (wrong plan, duplicate charge), we refund the difference.
- Service failure: if the platform was materially unavailable for an extended period within a billing month, contact us — we will make it right, typically as a credit or partial refund.
- Statutory rights: nothing here limits refund or withdrawal rights you have under Swedish or EU consumer law where they apply.
How refunds are processed
Payments and refunds are handled by Paddle, our merchant of record. Approved refunds are returned to your original payment method through Paddle, and any VAT is adjusted by Paddle as the seller of record. Refund timing depends on your payment provider.
How to request
Cancel from your account's billing settings, or contact us through the channels on openbis.tech for a refund request or a billing question.